Booking and Cancellation terms for individual bookings

Guests who have made their reservation via Booking.com or Expedia must contact their booking service provider in cancellation situations.

The Act on Travel Service Combinations does not apply to hotel reservations. Hotel reservations are covered by The Act on Accommodation and Restaurant services. We recommend our clients to take travel insurance to cover the costs of exceptional changes and cases. Kassiopeia Hotels: Hotel Matts, Hotel Levi Panorama and Hotel K5 Levi apply the following terms in reserving and cancelling of services.

Best available -rates

Payment is due upon booking. The reservation cannot be changed or cancelled. The booking can be paid for by a credit card or through online banking. The present options can be found in our booking engine.

Flexible rates

Hotel Matts (VAT id: FI28575068)

To confirm the reservation, the credit card number must be given. Room reservation can be changed or cancelled without charges at the latest by 18:00 on the day of arrival. If the change or cancellation is made after 18:00 on the day of arrival we will withhold the amount equivalent to the price of the first day of accommodation. Cancellations only via online booking engine or in writing to the hotels’ email matts@kassiopeia.fi

Hotel K5 Levi (VAT id: FI28306626) and Hotel Levi Panorama (VAT id: FI21816164)

To confirm the reservation, a credit card number must be given. Reservation can be cancelled without costs by 18:00 one day prior to arrival. If the change or cancellation is made after 18:00 we will withhold the amount equivalent to the price of the first day of accommodation. Cancellations only via online booking engine or in writing to the hotels’ email k5@kassiopeia.fi or panorama@kassiopeia.fi

Other rates

Some of the prices require payment in advance. Refunds on the pre-payments can be restricted on a rate to rate basis. The terms can be found online under the description of each rate or from our customer service.

Online payments

Payment operator: Paytrail.
Terms and conditions: https://www.paytrail.com/en/terms-and-conditions

Holding the reservation

Room bookings paid for or confirmed by credit card will be kept in force until the morning following the arrival day at 11:00, after which the hotel has the right to sell the room to a new customer.

Apartments, Villas and chalets

Hotel Matts’ apartments

Booking is paid upon making the reservation or confirmed by credit card details.

1-7 nights booking can be cancelled free of charge on the day of arrival by 18:00. Failure to cancel the booking within this time or in case of no show will result in a cancellation fee equal to a one-night payment (daily rate).

8 nights or more bookings can be cancelled for free 7 days before the arrival date. Failure to cancel the booking within this time or in case of no show will result in a cancellation fee equal to a one-night payment (daily rate).

Levi Chalets ja K5 Villas

Booking is paid upon making the reservation or confirmed by credit card details.

Bookings can be changed or cancelled up to six (6) weeks prior to arrival. 50% of the total booking value will be charged if a booking is cancelled up to 14 days prior to arrival. 100% will be charged if the booking is cancelled less than 14 days prior to arrival.

Force majeure

In a force majeure situation, the hotel can cancel the reservation without liability for damages. In this case, the guest is entitled to full reimbursement of all the fees paid. For compelling reasons, the hotel has the right to transfer the booking to another place of accommodation of at least the same standard after negotiating the situation with the guest. The hotel will compensate the guest for the direct costs caused by the transfer.

In a force majeure situation, the guest can cancel the reservation free of charge. In such cases, 50 € office fee will be deducted from advanced payments. In this case, please contact the hotel directly.

Force majeure is defined as an event beyond the control of the hotel, such as a power outage, fire, strike, lockout, natural disaster, earthquake, epidemic or another event that prevents or substantially restricts the operation of the hotel. Government decisions and changes in legislation that prevent or substantially restrict the operation of a hotel also constitute force majeure.