Let’s stay safe

Updated April 20, 2022

Keeping our guests safe during the Covid-19 pandemic is our priority. To minimize the spread of coronavirus (Covid-19), Kassiopeia Hotels & Restaurants has taken the following measures to ensure the safety of our guests and staff. We carefully follow the recommendations, guidelines, and regulations of Finnish health authorities and update our policies and procedures accordingly.

From April 20 onwards, the face masks are no longer mandatory in interior spaces, in general. Despite the recommendation, anyone can continue to use the face mask at their own discretion. This is especially recommended in situations where it is not possible to maintain adequate safety distance. If the customer wishes to use the mask in a service situation, our staff will always use the mask upon request.

Cleaning and hygiene

• The cleaning of public areas and hotel rooms has been enhanced. All surfaces that are frequently touched (e.g. table tops, door handles, elevator buttons) are cleaned thoroughly and frequently.
• Hand sanitisers are easily available to all our guests on hotel and restaurant entrances, receptions, lobbies, and restaurant counters.
• We wash our hands often, use hand sanitisers, and encourage our guests to do the same.

Hotel receptions

• Protective plexiglass screens are placed in receptions
• Keycards are disinfected after use
• We recommend contactless payment with a card

Restaurants and cafes

• Protective plexiglass screens are placed at cashier desks
• Our guests are given the possibility to use disposable gloves when meals are served from a buffet table
• We recommend contactless payment with a card
• There are markers placed on the floors to remind of social distancing while queuing

Please, do not visit us if you have symptoms

The safety and well-being of our guests and staff are important to us, please don’t arrive at our hotels or restaurants if you have any symptoms. Our staff is not allowed to arrive to shift if they have symptoms.