Let’s stay safe

Updated December 17, 2021

Keeping our guests safe during the Covid-19 pandemic is our priority. To minimize the spread of coronavirus (Covid-19), Kassiopeia Hotels & Restaurants has taken the following measures to ensure the safety of our guests and staff. We carefully follow the recommendations, guidelines, and regulations of Finnish health authorities and update our policies and procedures accordingly.

Please note, that a COVID-19 passport is required for all our customers over 16 years in the restaurants of Hotel Levi Panorama, Hotel K5 Levi, Café Spiella, Hotel Matts’ Restaurant Freja, and the seaside Café Nokkalan Majakka.

Cleaning and hygiene

  • The cleaning of public areas and hotel rooms has been enhanced. All surfaces that are frequently touched (e.g. table tops, door handles, elevator buttons) are cleaned thoroughly and frequently.
  • Hand sanitizers are easily available to all our guests on hotel and restaurant entrances, receptions, lobbies, and restaurant counters.
  • We wash our hands often, use hand sanitizers, and encourage our guests to do the same.

In order to keep our guests and staff safe, we recommend wearing a mask and advise you not to visit our hotels and restaurants if you have any symptoms.

Hotel receptions

  • Protective plexiglass screens are placed in receptions
  • Keycards are disinfected after use
  • We recommend contactless payment with a card

Restaurants and cafes

  • Until January 31, our restaurants will be closed at 6 pm and the serving of alcohol will end at 5 pm.
  • Protective plexiglass screens are placed at cashier desks
  • We have placed tables further apart
  • Our guests are given the possibility to use disposable gloves when meals are served from a buffet table
  • We recommend contactless payment with a card
  • Our staff wears protective masks (mandatory indoors, optional outdoors) and plastic gloves
  • Only half of the seats are in use
  • There are markers placed on the floors to remind of social distancing while queuing

Conference rooms and meetings

  • Tables are positioned further apart
  • Larger meeting rooms are assigned to groups to allow social distancing

Please, do not visit us if you have symptoms

The safety and well-being of our guests and staff are important to us, please don’t arrive at our hotels or restaurants if you have any symptoms. Our staff is not allowed to arrive to shift if they have symptoms.